Terms & Conditions

1. Introductory provisions

These Terms & Conditions (the „Terms“) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the „Civil Code“), the mutual rights and obligations between the provider and the customer arising in connection with the provision of services and digital content via the website www.josefpajer.cz (the „website“).

Poskytovatel: Josef Pajer, DiS.
Registered office: Barborka 31, 584 01 Ledeč nad Sázavou, Czech Republic
Company ID (IČ): 07464185, registered in the Trade Register, not a VAT payer.
E-mail: josefpajer7@gmail.com, phone: +420 603 205 333.

The customer is a natural or legal person who orders a service or digital content from the provider. If the customer is a consumer within the meaning of Section 419 of the Civil Code, the consumer-protection provisions also apply.

2. Description of services

The provider offers, in particular, the following services and digital content:

• marketing consulting and mentoring,
• social media management and content marketing,
• AI video content creation and AI video marketing,
• website and online-presence audits,
• courses, training and educational content,

The specific scope, content and price of each service are always specified in the offer, on the relevant page of the website or in the provider's individual quote.

3. Orders and conclusion of contract

The customer orders a service via the contact form, by email, by phone or — for services available online — through the ordering interface on the website. The presentation of services on the website is informational and is not an offer within the meaning of Section 1732(2) of the Civil Code.

The contract is concluded at the moment the provider confirms receipt of the order to the customer, or when the parties agree on an individual offer. For online orders, the contract is concluded upon payment of the price or the provider's confirmation of the order, whichever occurs first.

4. Price and payment terms

Prices of services are listed on the website or in an individual offer. The provider is not a VAT payer, so prices are final. Unless agreed otherwise, the price is paid by bank transfer to the provider's account based on an issued invoice or proforma invoice.

Invoices are due within 14 days unless stated otherwise. Some services (e.g. courses) may require payment in advance. The provider issues a tax document and sends it electronically to the customer's email.

5. Delivery of services and digital content

The timing and manner of providing a service are agreed individually or stated with the specific service. Digital content (e.g. course access) is made available after payment is received, unless agreed otherwise, usually electronically to the customer's email or in a user account.

6. Withdrawal from the contract

If the customer is a consumer, they have the right to withdraw from a distance contract within 14 days of concluding it under Section 1829 of the Civil Code, without giving a reason. It is sufficient to send the withdrawal to josefpajer7@gmail.com within that period.

The consumer acknowledges that under Section 1837 of the Civil Code withdrawal is not possible, among others, from a contract:

• for the provision of services, if they were performed with the consumer's prior express consent before the withdrawal period expired and the provider informed them beforehand that the right to withdraw would then cease;
• for the delivery of digital content not supplied on a tangible medium, if it was delivered with the consumer's prior express consent before the withdrawal period expired, the consumer was informed that the right to withdraw would cease, and the provider gave them confirmation of the contract.

If a service was partly provided and the customer validly withdraws, they shall pay the provider a proportionate part of the price for the performance provided up to the moment of withdrawal.

7. Defective performance and complaints

The parties' rights and obligations regarding defective performance are governed by the relevant provisions of the Civil Code (in particular Section 1914 et seq., and for consumers Section 2158 et seq.). The customer may report a defect in a service or digital content by email at josefpajer7@gmail.com. The provider will handle a consumer complaint without undue delay, no later than within 30 days, unless the parties agree on a longer period.

8. Copyright and use of content

All content of the website and courses (texts, videos, graphics, materials) is protected by copyright and owned by the provider unless stated otherwise. The customer may use it solely for their own needs. Without the provider's written consent, the content may not be copied, distributed, made publicly available or otherwise processed.

9. Out-of-court settlement of consumer disputes

The body competent for the out-of-court settlement of consumer disputes arising from a purchase or service contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), registered office Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website www.coi.cz. The consumer may turn to it if a dispute cannot be resolved directly with the provider.

10. Personal data protection

The processing of customers' personal data is governed by a separate document, the Privacy Policy, which forms an integral part of these Terms.

11. Final provisions

These Terms and any matters not governed by them are subject to the laws of the Czech Republic. If any provision of the Terms is invalid or ineffective, this does not affect the validity of the remaining provisions. The provider is entitled to amend the Terms; for contracts already concluded, the Terms in the wording effective on the date of conclusion apply.

These Terms & Conditions take effect on 1 September 2026.